Frequently Asked Questions
What are different payment options available?
We accept payment through Credit Cards (Visa, MasterCard, American Express, Discover) as well as PayPal.
How do I purchase À La Carte theme?
Simply visit our themes page, click on the desired theme and you will be taken to the theme's information page where you will have an option to purchase the theme.
I never received my receipt or login credentials?
Most of the times, you should receive the receipt and login credentials a short while after signing up. Be sure to check the spam folder of your email inbox as our email may have landed there. If not, drop us a line via support desk and we will check on it for you.
How will I receive theme updates?
We have provided one-click update to all our themes. You can also set to enable automatic updates under theme settings within your WordPress. If you provide an email address and select to notify that email address when the update is available, your site will email you when the update can be performed. You can then use the auto-update link to perform the update. If you prefer manual update option, you can always download the latest version of the theme from your OneSomo dashboard.
What are the requirements to use your themes?
Like any website, you’ll need to own your own domain and have WordPress software installed on your server. Our themes work with self-hosted WordPress(.org) sites and not with WordPress.com sites.
Can your themes work with my WordPress.com account?
No. WordPress.com is a blog platform service that hosts your site. SomoThemes are designed for self-hosted WordPress installations only.
Do you provide technical support?
Yes. For any technical support, we advise you to go through the SomoThemes Tutorials. Should you need more help not covered in the tutorials, simply drop us a line via our support desk. We would be happy to assist you.
Are your themes Internationalized?
Yes. All our themes are shipped with .pot files which you can use for translations. We also provide pre-translated ready-to-use .po and .mo files for the language of your choice. We have created a community tool at SomoThemes Translations which you can use to download these translation files or add new translations. You will need to register and create a free account at the site to be able to access the content.